Patient Resources

At Encore Pharmacy, helping our patients feel better is our top priority. Battling and living with a chronic illness or disease takes a tremendous toll on the body and mind. Our team of experts are in your corner to help you receive the treatment you need. We understand the specific disease states and will help you navigate through your treatments and any possible side effects.

Getting Your Medication Is Easy!

How To Get Started

Step 1

Ask your physician to send your prescriptions to encore pharmacy

Step 2

After we receive your prescription order, we will contact you to confirm the information, review your insurance coverage, and answer any questions you may have

Step 3

Pharmacy staff will work with you to set up pick up or free delivery of your medication

Encore offers customized digital notifications for all of your prescription needs

Enhancing Your Experience

Benefits Investigation

Our benefit verification specialists verify and manage the coordination of your pharmacy benefits

Medication Adherence

We build personalized relationships to support your unique journey, with the ultimate goal of overcoming obstacles to adherence and driving the outcomes you deserve

Prescription Delivery

Skip the lines and have you prescriptions shipped straight to your door with FREE Delivery

Patient Digital Engagement 

A Secure & Simple Way to Stay Connected

Patient Onboarding

New Patient Scheduling

Refill Notifications 

Pickup Order Reminders

Delivery Order Status Updates

Financial Assistance

Our team researches and secures financial assistance to help reduce any copays or out-of-pockets costs

Learn More

Additional Patient Resources

Managing a chronic illness or disease is difficult. The resources below may be helpful to patients who are seeking to learn more.

Patient FAQ

  • Is a pharmacist available to answer clinical questions?

    A pharmacist is available 24 hours a day, seven days a week to answer any clinical questions or concerns you may have regarding your medications by calling your pharmacy’s store number. If you feel that you are experiencing a true medical emergency, we advise that you call 911 immediately. For prescription status or questions about insurance coverage, etc., please call your pharmacy during normal business hours.

  • How do I place a prescription order?

    Your prescription can be dropped off in person at your local encore pharmacy. Typically, however, your prescriptions will be faxed or sent to us electronically directly by your physician. We will do all of the work for you – we contact your insurance company and determine what your coverage is and then will reach out to you as soon as we know what your financial obligation is. We will even try to find some financial assistance through co-pay cards, if applicable.

  • How do I obtain a refill?

    For specialty medications, as part of encore's Patient Management system, one of our technicians will reach out to you directly about a week before you are scheduled to run out of your medication. On the call, we’ll ensure you are feeling well and not experiencing any side effects and, if you have any questions, we will connect you with a pharmacist. Finally, during the call, we will schedule the refill for you. We can even take care of refilling any non-specialty medications at that time, as well.

  • How do I access medications in case of an emergency or a disaster?

    If there is an emergency or a disaster, encore will make every effort to ensure that you do not experience an interruption in your medication regimen. If possible, we obtain an override to fill the prescription early if there are anticipated delivery delays. We can arrange to have the medication delivered via a courier service, or we can transfer the prescription to a different pharmacy to ensure you receive the medication in a more timely manner.

  • How do I check on the status of my prescription?

    You can check on the status of any of your prescriptions filled with encore during normal business hours. Please call your local encore pharmacy number, and one of our technicians would be happy to update you on the status of your prescription inclusive of insurance status, shipping status, etc.

  • What information do I need to know about prescription substitutions?

    Please know that whenever it is financially beneficial to our patients, encore will institute prescription substitutions (unless specifically stated otherwise by a physician).


    If it ever became necessary to transfer a prescription, for example, if I was relocating, how would I go about accomplishing that?


    If a transfer situation arises, please call your encore pharmacy, and we will work with you to transfer the prescription to a pharmacy that best suits your needs.

  • What should I do if a medication is not available to Encore Pharmacy?

    If there is a medication that cannot be dispensed by encore, we will find another pharmacy to which we can transfer it. We will do all we can to streamline that process for you, making it as uncomplicated as possible.

  • What should I do if there is a medication recall?

    If there is ever a medication recall, encore is notified immediately by the FDA and/or the manufacturer. In turn, encore will inform you of the recall, determine whether any of the medicine has been taken and explain what to do if that is the case. If you haven’t taken the medication, we will send you directions and packaging to return medication back to encore and you will be instructed not to take the medication.

  • How do I dispose of my medications?

    If your medications are injectables, you should dispose of the needles in the Sharps container that encore sent with your initial shipment. Please call your local county government to determine when and how pick-ups are managed.

  • What should I do if I experience an adverse reaction?

    Never hesitate to contact encore at any time if you experience a concerning reaction to your medication. Our pharmacists can help you manage side effects. Depending on the severity of the reaction, you should always call 911.

  • What should I do if I have a concern or suspect an error?

    If you have a concern or a grievance, please call your encore pharmacy directly and report the details. Each complaint is investigated and resolved within 10 business days. If you suspect an error, please call encore . Each error will be mitigated immediately. For instance the medication will be replaced if necessary, and you will be guided through the resolution process.