Terms and Conditions
Terms and Conditions for SMS/Text Messaging Services
Last Updated: August 29, 2025
These Terms and Conditions (the "Agreement") govern the use of SMS or text messaging services (the "Service") provided by Encore Pharmacy ("we," "our," or "us"). By subscribing to, or using our SMS Services, you agree to be bound by the following terms. If you do not agree with these Terms and Conditions, please do not sign up for or use our Service.
1. Types of Messages You Can Expect to Receive
By providing your phone number to us, you consent to receive SMS communications from Encore Pharmacy. You may receive the following types of messages, depending on your interaction with our pharmacy services:
Transactional Messages: Prescription ready notifications, medication reminders, appointment confirmations, refill reminders, or customer service communications related to your pharmacy needs.
Account-Related Messages: Notifications related to your pharmacy account, such as insurance updates, prescription transfers, billing notifications, or service updates.
Public Service Announcements (PSAs): Important health notices, medication recalls, pharmacy hour changes, delivery updates, or other updates that are relevant to your interaction with our pharmacy services, as specified in the campaign.
2. Texting Cadence
The frequency of messages will vary based on your engagement with our pharmacy services and your medication schedule. You may receive messages on a regular or occasional basis, depending on:
• Your prescription refill schedule
• Medication adherence programs you're enrolled in
• Pharmacy service updates
• The nature of any health programs or services you are subscribed to
Message frequency may vary but will typically not exceed 10 messages per month unless you have opted into specific medication reminder programs.
3. Message and Data Rates
Message and data rates may apply from your mobile carrier for receiving text messages. These rates are determined by your mobile carrier, and we are not responsible for any charges or fees that may be incurred by receiving messages from us. Please contact your mobile carrier for information about your messaging plan.
4. Opting In
By subscribing to our SMS service, you consent to receive SMS messages as described above. This consent is not a condition of any purchase or pharmacy service. You may opt-in to receive messages by:
• Providing your phone number when filling prescriptions at our pharmacy
• Entering your phone number on our website at www.encorepharmacy.net
• Following any other opt-in process outlined in our pharmacy service sign-up
• Texting "START" to our pharmacy messaging number
5. Opting Out
You can opt out of receiving text messages at any time by replying "STOP" to any message we send. Once you opt out, you will no longer receive any text messages from Encore Pharmacy. However, if you wish to opt back in, simply reply "START" to our number. For help with our messaging service, reply "HELP."
Please note that opting out of text messages will not affect your ability to receive pharmacy services, and you can still contact us directly for all your pharmacy needs.
6. Privacy and Data Collection
Your privacy is important to us. Any personal information you provide to us through our SMS service will be handled in accordance with our Privacy Policy and HIPAA regulations governing protected health information.
By agreeing to these Terms and Conditions, you consent to our collection and use of your information as outlined in our Privacy Policy. We do not share your personal health information or contact information with third parties for marketing purposes without your consent, in compliance with healthcare privacy laws.
All health-related communications are protected under applicable healthcare privacy regulations, and we maintain strict confidentiality standards for all patient information.
7. Contact Us
For Help with SMS Services: For help with Encore Pharmacy services, please visit www.encorepharmacy.net or contact us using the information below. We're happy to assist you!
Encore Pharmacy Contact Information:
• Phone: (817) 572-0009
• Email: info@encorepharmacy.com
• Address: 800 8th Ave STE 130, Fort Worth, TX 76104
• Website: www.encorepharmacy.net
Hours of Operation: Monday - Friday 8:00 AM - 6:00 PM
Our team of clinical pharmacists and pharmacy staff are here to help answer any concerns you might have about your medications or our messaging services. We're committed to putting patients at the center of everything we do.
Encore Pharmacy - Leaders in Specialty & Retail Pharmacy
Family-Owned & Operated for Over 40 Years
Same Co-Pay as Chain Stores, Without the Long Lines
