Encore Pharmacy Privacy Policy
This Privacy Policy describes the privacy practices of Encore Pharmacy in connection with our website https://www.encorepharmacy.net, specialty and retail pharmacy services, medication delivery services, patient care programs, and any other services that we provide (collectively, the "Service"), in connection with our marketing activities, and as otherwise described in this Privacy Policy.
In addition, this Privacy Policy describes your rights and choices with respect to the Personal Information we collect.
We collect personal information as described below. Note, however, that our healthcare provider partners and referring physicians may transmit personal information to us as part of the specialty pharmacy services we provide through our medication management, clinical instruction, and patient care platforms. This Privacy Policy does not apply to such personal information that we process on behalf of our healthcare partners. Our use of this personal information is restricted by our agreements with those healthcare providers and is governed by applicable healthcare privacy laws including HIPAA. If you have concerns regarding personal information that we process on behalf of a healthcare provider, please review their privacy policy and direct your concerns to that provider.
Table of Contents
• Personal Information We Collect
• How We Use Your Personal Information
• How We Share Your Personal Information
• Your Choices
• Other Sites and Services
• Security Practices
• Children
• Changes to this Privacy Policy
• How to Contact Us
Personal Information We Collect
Information you provide to us
Personal information you provide to us through the Service or otherwise includes:
• Patient and contact information, such as your first and last name, email and mailing addresses, phone number, date of birth, insurance information, and emergency contact details.
• Medical and prescription information, such as prescription details, medical conditions, allergies, medication history, physician information, and health insurance details necessary for medication management and clinical services.
• Account and profile information, such as your username and password that you may set to establish an online patient portal account with us.
• Service registration information, such as information related to specialty pharmacy services, medication delivery preferences, or patient education programs you enroll in.
• Communication and correspondence, such as information you provide when you contact us with questions, feedback, medication concerns, or otherwise correspond with our clinical team.
• Location information, such as delivery addresses and when you authorize us to access your location for medication delivery services.
• Payment and insurance information, such as insurance card details, co-payment information, financial assistance applications, and billing details for pharmacy services.
• Clinical and adherence information, such as medication adherence data, clinical outcomes, side effect reports, and information you provide during clinical consultations with our pharmacists.
• Marketing preferences, such as your preferences for receiving communications about our services, patient education materials, and details about how you engage with our communications.
• Other information that we may collect which is not specifically listed here, but which we will use in accordance with this Privacy Policy or as otherwise disclosed at the time of collection.
Information we obtain from healthcare providers
We may receive personal information about you from healthcare providers, physicians, hospitals, and other healthcare professionals who refer you to our specialty pharmacy services. This information typically includes prescription details, medical history relevant to your medication therapy, and insurance information necessary to provide our services.
Information we obtain from social media platforms
We may maintain pages for Encore Pharmacy on social media platforms, such as LinkedIn, Facebook, and other third-party platforms. When you visit or interact with our pages on those platforms, the platform provider's privacy policy will apply to your interactions and their collection, use and processing of your personal information.
Information we obtain from other third parties
We may receive personal information about you from third-party sources, such as insurance providers, pharmaceutical manufacturers for patient assistance programs, delivery service providers, and healthcare data providers. Our use of any information obtained from our business partners is restricted by our agreements with those partners.
A list of our sub-processors and nature of processing can be requested by contacting privacy@encorepharmacy.net.
Marketing and Advertising
We do not sell your personal information. We and our service providers may collect and use your personal information for marketing and advertising purposes:
• Direct marketing: We may send you Encore Pharmacy-related direct marketing communications as permitted by law, including by email, mail, and text message regarding our pharmacy services, patient education materials, and medication reminders. You may opt-out of our marketing communications as described in the Opt-out of marketing communications section below.
• Interest-based advertising: We may engage third-party advertising companies to display ads about our specialty pharmacy services on other online services. These companies may use cookies and similar technologies to collect information about your interaction over time across our Service and other online services. You can learn more about your choices for limiting interest-based advertising in the Advertising choices section below.
Cookies and Other Information Collected by Automated Means
We, our service providers, and our business partners may automatically log information about you, your computer, and activity occurring on or through the Service. The information that may be collected automatically includes your computer type and version number, manufacturer and model, device identifier, browser type, screen resolution, IP address, the website you visited before browsing to our website, general location information such as city and state; and information about your use of and actions on the Service, such as pages or screens you viewed, how long you spent on a page or screen, navigation paths between pages or screens, information about your activity on a page or screen, access times, and length of access.
On our webpages, this information is collected using cookies, browser web storage, web beacons, and similar technologies, and our emails may also contain web beacons.
How We Use Your Personal Information
We use your personal information for the following purposes and as otherwise described in this Privacy Policy or at the time of collection:
To operate our pharmacy services
We use your personal information to:
• provide, operate and improve our specialty and retail pharmacy services;
• process and fulfill prescription orders and medication deliveries;
• provide clinical pharmacy services, medication therapy management, and patient education;
• establish and maintain your patient profile and medication history;
• communicate with you about your medications, including reminders, refill notifications, and clinical consultations;
• coordinate with your healthcare providers regarding your medication therapy;
• process insurance claims and assist with prior authorizations;
• provide customer support and respond to your pharmacy-related questions;
• ensure medication safety through drug interaction checking and clinical monitoring.
For healthcare and clinical purposes
We analyze medication adherence, clinical outcomes, and patient feedback to improve our pharmaceutical care services and to support better health outcomes for our patients with chronic conditions such as Hepatitis, HIV, Multiple Sclerosis, Neurology, Oncology, Pain Management, and Transplant medications.
To comply with law and healthcare regulations
We use your personal information as we believe necessary or appropriate to comply with applicable laws, including HIPAA and other healthcare privacy regulations, lawful requests, and legal process, such as to respond to subpoenas or requests from government authorities.
For compliance, fraud prevention, and safety
We may use your personal information and disclose it to law enforcement, government authorities, and private parties as we believe necessary or appropriate to: (a) protect our, your or others' rights, privacy, safety or property; (b) enforce the terms and conditions that govern our services; and (c) protect, investigate and deter against fraudulent, harmful, unauthorized, unethical or illegal activity.
With your consent
In some cases we may specifically ask for your consent to collect, use or share your personal information, such as when required by law or for specialized patient programs.
To create anonymous, aggregated or de-identified data
We may create anonymous, aggregated or de-identified data from your personal information and other individuals whose personal information we collect. We make personal information into anonymous, aggregated or de-identified data by removing information that makes the data personally identifiable to you. We may use this anonymous, aggregated or de-identified data and share it with third parties for our lawful business purposes, including to analyze and improve our services and promote our business.
How We Share Your Personal Information
We do not share your personal information with third parties without your consent, except in the following circumstances or as described in this Privacy Policy:
Healthcare providers and care coordination
We may share your personal information with your healthcare providers, physicians, and other members of your healthcare team to coordinate your medication therapy and ensure continuity of care. This sharing is essential for providing comprehensive pharmaceutical care services.
Service providers
We may share your personal information with third-party companies and individuals that provide services on our behalf or help us operate our pharmacy services (such as medication delivery services, insurance processing, clinical support, hosting, analytics, email delivery, marketing, and database management services). These third parties may use your personal information only as directed or authorized by us and in a manner consistent with this Privacy Policy.
Insurance providers and payment processors
We share relevant personal information with your insurance providers for claims processing, prior authorization requests, and to facilitate coverage for your medications. We also share payment information with financial institutions for payment processing.
Pharmaceutical manufacturers
We may share limited personal information with pharmaceutical manufacturers for patient assistance programs, clinical support services, and medication safety monitoring, but only with your consent or as permitted by law.
Professional advisors
We may disclose your personal information to professional advisors, such as lawyers, auditors and insurers, where necessary in the course of the professional services that they render to us.
For compliance, fraud prevention and safety
We may share your personal information for the compliance, fraud prevention and safety purposes described above.
Business transfers
We may sell, transfer or otherwise share some or all of our business or assets, including your personal information, in connection with a business transaction (or potential business transaction) such as a corporate divestiture, merger, consolidation, acquisition, reorganization or sale of assets, or in the event of bankruptcy or dissolution.
IMPORTANT DISCLOSURE: We do not share your contact information or opt-in data with third parties for marketing purposes. Your personal information will only be used in accordance with this privacy policy, and we respect your privacy rights and comply with all applicable healthcare privacy laws including HIPAA.
Your Choices
Access or Update Your Information
If you have registered for a patient portal account with us, you may review and update certain personal information in your account profile by logging into the account or by contacting our pharmacy team at 817-572-0009.
Text message communications
We use text messaging to communicate with you about your prescription services, medication reminders, refill notifications, and delivery updates. Normal messaging rates apply and the frequency of messages may vary. Mobile carriers are not liable for delayed or undelivered messages.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Opt-out of text message communications
You may opt-out of text messaging at any time by replying to any message with STOP or by contacting us at privacy@encorepharmacy.net. This will end the communications from that particular phone number. You may continue to receive service-related and other non-marketing text messages from other phone numbers managed by Encore Pharmacy, and you may opt out of those in a similar fashion.
Opt-out of marketing communications
You may opt-out of marketing-related emails by following the opt-out or unsubscribe instructions at the bottom of the email, or by contacting us at privacy@encorepharmacy.net. You may continue to receive service-related and other non-marketing emails related to your prescription services.
Cookies
Most browser settings let you delete and reject cookies placed by websites. Many browsers accept cookies by default until you change your settings. If you do not accept cookies, you may not be able to use all functionality of our Service and it may not work properly. For more information about cookies, including how to see what cookies have been set on your browser and how to manage and delete them, visit https://www.allaboutcookies.org.
Advertising choices
You can limit use of your information for interest-based advertising by:
• Browser settings: Blocking third-party cookies in your browser settings.
• Privacy browsers/plug-ins: By using privacy browsers or ad-blocking browser plug-ins that let you block tracking technologies.
• Platform settings: Google offers opt-out features that let you opt-out of use of your information for interest-based advertising at https://adssettings.google.com
• Ad industry tools: Opting out of interest-based ads from companies participating in industry opt-out programs at https://optout.networkadvertising.org and https:// optout.aboutads.info
How can you delete the data we collect from you?
Based on applicable laws, you may have the right to request access to the personal information we collect from you, change that information, or delete it in some circumstances. To request to delete your personal information, please contact us at privacy@encorepharmacy.net or call 817-572-0009. We will respond to your request within 30 days. Please note that some information may need to be retained for legal or regulatory compliance purposes related to healthcare services.
Other Sites and Services
Our Service may contain links to other websites and online services operated by third parties. These links are not an endorsement of, or representation that we are affiliated with, any third party. We do not control third-party websites or online services, and we are not responsible for their actions. Other websites and services follow different rules regarding the collection, use and sharing of your personal information. We encourage you to read the privacy policies of the other websites and online services you use.
Security Practices
The security of your personal information is important to us, especially given the sensitive nature of healthcare information. We employ a number of organizational, technical and physical safeguards designed to protect the personal information we collect, including those required by HIPAA and other healthcare privacy regulations. However, security risk is inherent in all internet and information technologies and we cannot guarantee the security of your personal information.
Email, in particular, is an insecure way to transmit personal information. Please take special care regarding what information you send to us via email or text message.
Children
Our Service is not directed to, and we do not knowingly collect personal information from, anyone under the age of 18 without parental consent. If a parent or guardian becomes aware that his or her child has provided us with information without their consent, he or she should contact us. We will delete such information from our files as soon as reasonably practicable.
Changes to this Privacy Policy
We reserve the right to modify this Privacy Policy at any time. If we make material changes to this Privacy Policy, we will notify you by updating the date of this Privacy Policy and posting it on our Service. We may, and if required by law, will also provide notification of changes in another way that we believe is reasonably likely to reach you, such as via email (if you have an account where we have your contact information) or another manner through the Service.
Any modifications to this Privacy Policy will be effective upon our posting the new terms and/or upon implementation of the new changes on the Service (or as otherwise indicated at the time of posting). In all cases, your continued use of the Service after the posting of any modified Privacy Policy indicates your acceptance of the terms of the modified Privacy Policy.
How to Contact Us
If you would like to exercise your rights under this Policy, please submit your request to:
Email: privacy@encorepharmacy.net
Phone: 817-572-0009
Please direct any questions or comments about this Policy or privacy practices to privacy@encorepharmacy.net. You may also write to us via postal mail at:
Encore Pharmacy 800 8th Ave Ste 130 Fort Worth, TX 76104
This Privacy Policy was last updated: [8/13/2025]
